Privacy Policy

1. Who we are

This website is operated by Ashokasha Exim Pvt. Ltd. ("we", "us", "our"), Golden Prize is a brand of Ashokasha Exim Pvt. Ltd.

Registered office: Ashokasha Exim Pvt. Ltd., Thane West 400604, Maharashtra, India. Email: talk2us@goldenprize.in. Helpline: +91 89282 27122.

2. Information we collect

We only collect what we need to respond to you and run this website:

• Information you give us. When you use our contact or trade enquiry forms, we collect your name, business name, email address, phone number, city, business type and the content of your message.
• Technical information. Standard server and analytics data such as IP address, browser type, device type, referring page, pages viewed and time of visit.
• Correspondence. Emails, calls and messages you send us, and our replies.

We do not sell products directly on this website and therefore do not collect payment card details. We do not knowingly collect sensitive personal data such as health, biometric, financial account or government identification information through this site.

3. How we use your information

• To respond to your enquiry, question or complaint.
• To evaluate and progress trade, distribution and HoReCa enquiries.
• To maintain records of communications for quality, training and dispute-resolution purposes.
• To understand how the website is used so we can improve it.
• To meet legal, regulatory and food-safety obligations, and to enforce our rights where necessary.

We do not use your information for automated decision-making or profiling, and we do not send marketing communications unless you have separately asked to receive them.

4. Consent and legal basis

By submitting a form on this website, you consent to our processing of the information you provide for the purposes set out above. Where required, we also rely on our legitimate interests in operating our business and on compliance with applicable law, including the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, and the Information Technology Act, 2000 and the rules made under it. You may withdraw your consent at any time by writing to us; this will not affect processing already carried out.

5. Sharing and disclosure

We do not sell, rent or trade your personal information. We share it only with:

• Service providers who help us operate the site and process enquiries — for example our form-handling provider, email host and web analytics provider. They act on our instructions and are required to protect your information.
• Brand and channel partners where an enquiry relates to a matter that must be handled by Ashokasha Exim Pvt. Ltd., or by an authorised distributor, retailer or manufacturing partner.
• Authorities and advisers where disclosure is required by law, court order or regulatory request, or to establish, exercise or defend legal claims.

Some of these providers may process data outside India. Where that happens, we take reasonable steps to ensure the information continues to be protected to a standard consistent with this policy.

6. Cookies and analytics

This website may use cookies and similar technologies to keep the site working correctly and to understand aggregate usage patterns. Most browsers allow you to refuse or delete cookies through their settings. Blocking cookies may affect how some parts of the site behave. We do not use cookies to build advertising profiles about you.

7. Social media content

Our homepage displays a feed of our public social media posts through a third-party embed. When that feed loads, the provider may set its own cookies and receive technical information about your visit under its own privacy policy, which we do not control. If you tag us or post publicly using our hashtags, that content is public and may be displayed on our website or channels.

8. How long we keep information

We keep enquiry records only as long as needed to deal with the matter and to meet our legal, accounting and record-keeping obligations, after which they are deleted or anonymised. Trade and distribution correspondence may be retained for the duration of the commercial relationship and a reasonable period afterwards.

9. Security

We apply reasonable technical and organisational measures to protect information against unauthorised access, alteration, disclosure or loss, and limit access to those who need it. No method of transmission or storage over the internet is completely secure, so we cannot guarantee absolute security. Please avoid sending sensitive personal information through website forms or email.

10. Your rights

Subject to applicable law, you may ask us to:

• confirm what personal information we hold about you and provide a summary of it;
• correct or update information that is inaccurate, incomplete or out of date;
• erase information we no longer need to keep;
• withdraw consent you previously gave; or
• raise a grievance about how your information has been handled.

Write to talk2us@goldenprize.in and we will respond within a reasonable period. We may need to verify your identity before acting on a request.

11. Children's privacy

This website is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us and we will delete it.

12. Third-party websites

Our "Buy Online" links take you to independent retailer and marketplace websites. Once you leave our site, your information is governed by that retailer's own privacy policy and terms. We are not responsible for their content, practices, pricing or availability.

13. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or in the law. The revised version will be posted here with a new "last updated" date, and continued use of the website after that date means you accept the change.

14. Grievance officer

If you have a concern about how your personal information has been handled, you may contact our grievance officer: